Universal Credit
DWP : 2016

BI Reporting tool

UX design role working with the various stakeholders, data team, BA’s, content and PO’s in visualising data with a BI and MI tool.

I underwent an extensive user research period in interviewing users within the UC department in determining their needs vs their pain points in producing six reports for UC, once their commonalities had been identified as their key success factors in producing their reports.

I Worked very closely with the Data analysts in utilising new software to generate these reports as well as identifying the IA journey through how we would break down the data from high level to granular detail.

We tested the interactive prototypes I designed in Axure on a selection of internal users over a period of 3 weeks, using the hypothesis we had identified through our user research. Prototypes and overall architecture was well received by the users.

Strategy & Research

Visualising data

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